Terms of service

1. Agreement to terms

These terms of service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Rensure LLC ("Rensure", "we", "us", or "our"), governing your access to and use of rensure.ai, our marketing surfaces, webmail, APIs, and associated web applications (the "Service").

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must immediately discontinue using the Service.

2. Eligibility and user accounts

• Age requirement: You must be at least 18 years of age and legally capable of entering into binding contracts under applicable law to use the Service.
• Account registration: You agree to provide accurate, complete, and current information during registration and to maintain the accuracy of this data.
• Credential security: You are solely responsible for safeguarding your login credentials and for all activities that take place under your account. You must notify Rensure immediately of any unauthorized access at [email protected].

3. Subscription and billing terms

Access to certain features of Rensure requires an active paid subscription:

• Pricing: Subscriptions are billed at the stated rate (e.g. $144 annually for a standard property membership). All fees are non-refundable except as expressly required by applicable statutory refund windows.
• Tenant access: Access to the tenant portal, payment processing, maintenance request submission, and document signing is provided at $0 platform cost to tenants.
• Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, your access will continue through the end of your current paid billing period.

4. Evidentiary records and data retention

Rensure generates dated evidentiary decision records designed to record operational timestamps, statutory notice deliveries, deposit return itemizations, and lease executions:

• Truthful recording: You acknowledge that all information, photographs, communication logs, and financial ledger entries you upload to Rensure are accurate and contemporaneous records of fact.
• Independent storage: While Rensure maintains archival copies of generated PDF records and timestamps, you are responsible for maintaining independent backup copies of all critical legal and financial records for your properties.

5. Limitation of liability and warranties